Tele Caller Executive

1 week ago

Mohali Punjab, India Thrones Full time

**Required Telecaller for Hospitality Services (THRONES: RESORT & BANQUETS)**

**Key Responsibilities**
- Handle all inbound and outbound calls related to restaurant reservations, banquet bookings, and event inquiries.
- Maintain professional telephone etiquette and deliver excellent guest service experience.
- Record and manage booking details accurately in the system.
- Provide complete information to guests regarding menus, packages, banquet facilities, and ongoing offers.
- Coordinate with the restaurant/banquet team to ensure smooth reservation management.
- Handle customer queries, special requests, and complaints with a service-oriented approach.
- Assist in upselling restaurant/event packages to potential clients.

**Required Skills**:

- Strong communication skills (Hindi & English; additional regional languages a plus).
- Pleasant and professional telephone voice.
- Knowledge of hospitality industry protocols (restaurants, banquets, events).
- Ability to multitask, manage schedules, and handle guest queries efficiently.
- Customer-centric attitude with problem-solving ability.

**Eligibility Criteria**
- Minimum 1 year of experience in a hospitality/restaurant/banquet reservations role.
- Basic computer knowledge (MS Office, reservation software preferred).
- Flexible to work in shifts, weekends, and holidays if required.

Position: Telephone Caller - Reservations & Events

Industry: Hospitality (Restaurant & Banquet Services)

Location: Bestech Business Tower, Sector 66 Mohali

Salary Range: ₹12,500 - ₹17,500 per month

Experience Required: Minimum 1 year in hospitality/restaurant reservations/events

Call: 90530-11147

Pay: ₹13,000.00 - ₹17,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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