Operation Executive

5 days ago


Kochi Kerala, India TIMEHOUSE Full time

**Position Overview**:
**Key Responsibilities**:

- **E-commerce Operations**:

- Oversee daily e-commerce operations, including order processing, inventory management, and logistics coordination.
- Manage the integration and performance of e-commerce platforms, ensuring seamless functionality and customer satisfaction.
- Collaborate with marketing, sales, and IT teams to ensure promotional activities and updates are accurately reflected online.
- Monitor and analyze key metrics, including website traffic, conversion rates, and operational KPIs, to optimize performance.
- **Retail Operations**:

- Coordinate and streamline retail store operations, ensuring compliance with company standards and procedures.
- Manage stock replenishment, returns, and exchanges, ensuring inventory accuracy across channels.
- Support store teams with operational guidance, training, and tools for enhanced productivity.
- **Process Improvement**:

- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Develop SOPs (Standard Operating Procedures) for e-commerce and retail operations.
- Lead initiatives to integrate new technologies or systems to improve workflow and customer experience.
- **Customer Experience**:

- Ensure timely and accurate fulfillment of orders and resolutions for customer complaints and queries.
- Drive strategies to improve customer satisfaction and retention across channels.

**Qualifications and Skills**:

- Master’s degree in Business Administration or a related field.
- Minimum of 3 years of experience in e-commerce and retail operations.
- Strong understanding of inventory management, logistics, and order fulfillment processes.
- Proficiency in e-commerce platforms and retail management systems.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and communication skills with the ability to collaborate across teams.
- Experience in vendor management and negotiation.
- Knowledge of industry trends and best practices in e-commerce and retail operations.

**Job Types**: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Supplemental Pay:

- Commission pay

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

Application Deadline: 31/01/2025
Expected Start Date: 01/02/2025



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