Tele Counselor

3 days ago

Dilshad Garden Delhi Delhi, India Helpmate solution Full time

**Job Title: TELE-COUNSELOR

**LOCATION**: Rajender Nagar, Sahibabad

**POSITION**: Full-time, Fresher

**SALARY RANGE**: ₹14,000 to ₹18,000 per month

**JOB DESCRIPTION**:
As a Tele-Counselor, you will be responsible for engaging with prospective students over the phone to provide information about our educational programs and services. You will play a key role in guiding potential students through the enrollment process and addressing any questions or concerns they may have. This position requires a high level of professionalism, excellent communication skills, and a genuine desire to assist others in achieving their educational aspirations.

**KEY RESPONSIBILITIES**:

- Engage with prospective students via outbound calls to provide information about educational programs and services offered by the company.
- Answer incoming inquiries from students and provide timely and accurate information to address their questions and concerns.
- Maintain accurate records of interactions with students and update the customer relationship management (CRM) system accordingly.
- Collaborate with other team members to achieve individual and team targets and objectives.
- Stay informed about industry trends, market developments, and competitor offerings to better serve prospective students.

**QUALIFICATIONS**:

- Bachelor's degree in any field.
- Freshers are welcome to apply.
- Prior experience in tele-counseling or customer service is a plus but not required.
- Exceptional communication skills, both verbal and written.
- Fluent in English.
- Strong interpersonal skills and the ability to build rapport with diverse individuals.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work independently as well as part of a team in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹10,883.53 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

Work Location: In person

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