Snag Resolution Associate

role purpose:the associate snag resolution is responsible for providing essential support to the customer programteam within the delivery department, specifically focusing on the identification, documentation, andtracking of snags or defects encountered during data center delivery, commissioning, and initialcustomer handover phases. this role involves meticulous record-keeping, facilitating communicationbetween technical teams and the customer program, and ensuring timely follow-up to support theefficient resolution of identified issues, ultimately enhancing customer satisfaction.key responsibilities:snag identification & documentation: field support: assist the senior manager - customer program and technical teams during site walkthroughs,inspections, and commissioning activities to identify operational and construction-relateddeficiencies or snags. detailed logging: meticulously document all identified snags, including location, description, severity,photographic evidence, and initial assessment, in the designated tracking system. categorization: categorize snags accurately based on predefined classifications (., electrical,mechanical, civil, it, cosmetic) to facilitate proper routing.tracking & communication: progress monitoring: continuously monitor the status of open snags, following up with relevantinternal technical teams (., engineering, operations, project management, it/network) to obtainupdates on resolution progress. stakeholder updates: facilitate regular communication by compiling progress reports on snagresolution for the senior manager - customer program and other internal stakeholders. information flow: ensure accurate and timely information flow regarding snag status betweencustomer-facing teams and technical resolution teams.coordination & closure support: resolution facilitation: assist in coordinating schedules for re-inspection or re-testing once snags arereported as resolved by technical teams. verification support: support the verification process to ensure snags are truly resolved to therequired standards before final closure. closure documentation: ensure all necessary documentation for snag closure, including signoffs andverification reports, is complete and correctly filed.key deliverables: accurate snag log:o comprehensive database: a meticulously maintained and up-to-date snag log or trackingdatabase with detailed entries for each identified issue.o visual documentation: high-quality photographic evidence and clear descriptions for allrecorded snags. effective progress reporting:o status reports: regular and accurate status reports on open and resolved snags for internalreview and customer program updates.o timely follow-ups: consistent and effective follow-ups with technical teams to drive snagresolution. streamlined closure process:o verification records: complete and verified documentation for all closed snags, including reinspectionreports.o efficient resolution: contribution to reducing the average time to resolve identified snags.required skills & competencies: attention to detail & accuracy:o meticulous documentation: exceptional attention to detail in documenting observations,recording data, and maintaining accurate records.o data integrity: strong commitment to accuracy and consistency in all data entry andreporting.o observational skills: keen observational skills to identify subtle deficiencies or nonconformanceson-site. coordination & communication:o follow-up acumen: excellent organizational skills and a proactive approach to following upon outstanding items and obtaining information.o interpersonal skills: good verbal and written communication skills for clear interaction withdiverse technical and non-technical teams.o collaboration: ability to work effectively in a team environment and facilitate coordinationacross various departments. technical aptitude & problem-solving:o learning capacity: eagerness and ability to quickly understand basic technical conceptsrelated to data center infrastructure (., electrical components, cooling systems, cablingstandards).o basic troubleshooting: foundational problem-solving skills to understand reported issuesand assist in initial categorization.o tool proficiency: competency in using basic office software and willingness to learn specificsnag tracking or project management tools.internal and external stakeholders internal stakeholders:o senior manager - customer program: direct reporting, guidance, and primary point forall snag resolution activities impacting customer delivery.o project management team: for aligning snag resolution with overall project timelinesand deliverables.o engineering & design teams: for clarification on design specifications and technical inputon snag resolution.regardsnitesh kumargoldenhire consultancy+91- for more jobs update,follow us on -Experience1 - 5 YearsNo. of Openings2EducationGraduate (B.Tech/B.E)RoleSnag Resolution AssociateIndustry TypeEngineering / Cement / MetalsGenderMaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from Office