BACKEND SALES COORDINATOR

3 days ago

Faridabad, India Divya Placement Consultant Full time

BACKEND SALES COORDINATOR HI we are Looking For Backend Sales Coordinator  Job Location Is IMT Faridabad Experience 3-5 Year Education Any Graduate / Post Graduate Gender (male / Female ) Both Can Apply Company Brief This is India’s leading conveyor Manufacturing Company. manufacturing Plant in Faridabad . Roles and Responsibilities Oversee and manage the post-sales order process, ensuring that all orders are processed accurately and promptly. Track orders from sales closure to delivery, handling any post-sales issues or discrepancies. Communicate with the logistics team, warehouses, or shipping companies to ensure timely delivery. Act as the main point of contact for customers after the sale is made, addressing queries, concerns, and feedback. Provide status updates to clients regarding the delivery process, product availability, or service inquiries. Manage customer complaints and resolve issues in a timely manner to ensure customer satisfaction and retention. Maintain detailed records of customer interactions, orders, and any post-sale activities. Collaborate with internal teams logistics, product, and customer service) to ensure the successful delivery and after-sales support for customers.  Ensure all tasks are completed according to company policies, customer expectations, and deadlines. Work closely with the sales team to provide any necessary post-sales support or information. Build and maintain strong relationships with clients through consistent and professional communication. Identify opportunities to up-sell or cross-sell additional products and services to existing customers, driving customer loyalty. Ensure that all customer inquiries and requests are responded to within timelines. Who Should Apply Experience of After Post Sales in Manufacturing Industry Should be profcient in MS Google Docs, MS Excel/ Google Sheets, MS Powerpoint/ Google Slides  Should be Graduate Should have minimum 3-5 years experience Should be in age bracket of 25 to 35 years Should be comfortable dealing with people Salary Range - depending on qualifcation and Experience

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