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Assistant Manager

3 weeks ago


Gurgaon, Haryana, India WSNE Consulting Pvt. Ltd. Full time

Responsibilities:

  • Support the manager in overseeing daily operations and maintaining efficient workflow
  • Assist in training and supervising staff members to ensure they perform their duties effectively
  • Collaborate with the manager to develop and implement strategies to achieve sales targets and improve customer satisfaction
  • Handle customer inquiries, complaints, and escalations, providing prompt and satisfactory resolutions
  • Maintain accurate records of inventory, sales, and financial transactions
  • Monitor and enforce company policies and procedures to ensure compliance and promote a safe working environment
  • Conduct regular performance evaluations and provide feedback to employees to enhance their skills and productivity
  • Assist in organizing promotional activities and events to drive customer engagement and boost sales

Process- International Chat (Customer Service)

Need Graduate with overall 9+ years of experience in international chat process with minimum 2 years of experience as an Assistant Manager.

Must have handed large team size.

Must be aware about all KPIs.

Must be ok night shift.

Both side cabs

Salary – up-to 16 LPA + Variable up-to 3 LPA

Week off – Rotational shift

5 days working

Note that currently working as a team leader are not eligible.