Chat process non voice opening in a leading captive MNC Gurgaon location

5 days ago


Gurugram, India 2coms Full time
Job Description
Customer Support Advisor - Chat (Non voice)

We are looking for a Customer Support Advisor to join our team and provide exceptional support to our global clients through chat and email. The ideal candidate should have a minimum of 1 year of international chat experience in a customer service role, excellent communication skills, and the ability to work in different time zones. If you are passionate about delivering top-notch customer service and are flexible to work in shifts, we would love to hear from you.

Responsibilities:
  • Communicate with customers through chat and email, ensuring a positive and professional interaction
  • Handle customer inquiries and provide the right responses promptly
  • Work in different time zones and be flexible to work in rotational shifts
  • Demonstrate good technical knowledge and understanding of customer service principles and practices

RequirementsRequirements:
  • Minimum 1 year of international chat experience in a customer service role
  • Excellent verbal and written communication skills in English
  • Ability to work in different time zones and flexible to work in shifts
  • Good technical knowledge and understanding of customer service principles and practices
  • Any UG / Graduate/ Post Graduate qualification
Shift:
  • Rotational
Week Off:
  • 2 days rotational week off

BenefitsBoth Side CAB
Chance to working with captive unit.
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Requirements
Graduation is mandatory/ Fresher and Exp both can apply.

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