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Job for Sale counselor
2 weeks ago
JOB DETAILS
Key ResponsibilitiesTele-Communication:
Handle all real-time incoming calls during shift hours.
Conduct first-level calls with new leads from all lead generation platforms.
Follow up on missed calls and track the status until closure or drop.
Engage with current/past clients for cross-selling or up-selling of services.
Perform cold-calling activities to generate new leads.
Record all client interactions and updates in the CRM system.
Lead Management:
Transfer high-value potential leads to the Center In-charge.
Collaborate with the Center In-charge for lead generation strategies, promotions, and marketing initiatives.
Follow up with leads from marketing camps or external events.
Documentation:
Maintain up-to-date and accurate MIS reports.
Keep all lead-related information organized and updated in the system.
Team Collaboration & Support:
Promote retail products aligned with client treatment plans.
Coordinate with Center In-charge, dermatologists, cosmetologists, and other staff to deliver an integrated client experience.
Customer Experience Management:
Build long-term relationships by ensuring a superior client experience.
Communicate pre- and post-visit with patients to ensure comfort and satisfaction.
Stay updated with beauty and skincare trends and share insights with clients.
FUNCTIONAL AREA
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