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Networking Engineer

2 weeks ago

Gurugram, India NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Description:

As a member of NCR VOYIX Telecom Engineering team, the Genesys Telecom Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services

Primary Skill Set:

· Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.

· Genesys Purecloud scripting and configuration experience

· Experience with Genesys Purecloud connectors to Salesforce and ServiceNow

· Experience with PureInsights reporting platform

· Experience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality Management

· Configuration setup, Custom Reports (Rest API) Configuration setup, IVR, Interaction Routing, Work Force Management (WFM), Dialer, Scripter, Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twilio etc.).

Secondary Skill Set:

· Data Networking (Genesys routing/switching, QOS)

· Monitoring and Reporting Applications

· Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

· General Architecture (LAN/WAN Networks)

· Database - DB performance tuning

Non-Technical Skills:

- Experience:

o For Grade 10: Overall, 2-4 years of experience.

o For Grade 9: 6 months to 2 year of experience.

· General Attributes: (Strong written, verbal, MS-Office Application skills)

· Adept at reading, writing, and interpreting technical documentation and procedure manuals

· Excellent Client Relations Skills

· Good Mentoring Skills (technical and process)

· Extremely flexible, ability to form outstanding working relationships

· Skilled at working within a team-oriented, collaborative environment

· Highly self-motivated and directed

· Strong customer service orientation

· Proven analytical and problem-solving abilities

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Strong interpersonal and oral communication skills

· Ability to conduct research into hardware and software issues and products as required

· Ability to present ideas and solutions in user-friendly language to key project and management personnel.

Education:

Bachelor's degree in computer science, information systems, or engineering from an accredited college or university.

Work Conditions:

· 24x5 & weekend On-call support or 24x7 as required.

Offers of employment are conditional upon passage of screening criteria applicable to the job