Expert Support II
2 weeks ago
Job Description Role - Expert Support II Exp- 8 to 12 years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers Analyze Level 3 escalations and recommend appropriate actions. Implement necessary fixes/developments to resolve these incidents. Perform unit tests and document the changes made. Generalize solutions and fixes across all clients. Document the analysis and solutions for major incidents. Conduct on-site interventions for major client incidents. Implement a proactive approach to ensure the resolution of common and recurring incidents Assess service requests and provide recommendations to reduce ticket generation. Document scripts for recurring incidents. Participate in the development and upgrade lifecycle of the PowerCard suite Provide field expertise to product teams during the development and testing cycle. Ensure prompt handling of incidents related to new products and features. Provide business expertise and train support teams. Organize periodic workshops with product directors and provide recommendations to reduce incidents. Design and maintain a knowledge management base for support Lead the design and organization of a support knowledge management base. Document scripts for resolving major and recurring incidents. Train teams on how to use the knowledge base. REQUIRED SKILLS Primary PLSQL Payments/Cards domain experience Secondary UNIX Testing techniques Nice to have C Programming Back-office and online network certification (Visa, Mastercard, Diners, CUP, etc.) Acquiring Issuing Switch
-
Expert Support II
2 weeks ago
Pune, India Antal International Full timeJob Description Role - Expert Support II Exp- 8 to 12 years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers Analyze Level 3...
-
Expert Support II
2 weeks ago
Pune, India Antal International Full timeJob Description Role - Expert Support II Exp- 8 to 12 years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers ...
-
Technical Support Expert
3 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Role - Expert Support II/IIIExperience - 8 to 15 yearsNP - Immediate to 15 daysLocation - PuneWork Mode - 5 days WFOBudget - 32 LPAKey Skills - PL/SQL, Unix/ Linux, Production Support, Application support.Secondary Skills - C & Testing...
-
Technical Support Expert
4 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Role - Expert Support II/IIIExperience - 8 to 15 yearsNP - Immediate to 15 daysLocation - PuneWork Mode - 5 days WFOBudget - 32 LPAKey Skills - PL/SQL, Unix/ Linux, Production Support, Application support.Secondary Skills - C & Testing...
-
Technical Support Expert
4 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Role - Expert Support II/IIIExperience - 8 to 15 yearsNP - Immediate to 15 daysLocation - PuneWork Mode - 5 days WFOBudget - 32 LPAKey Skills - PL/SQL, Unix/ Linux, Production Support, Application support.Secondary Skills - C & Testing...
-
Technical Support Expert
5 days ago
pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Role - Expert Support II/IIIExperience - 8 to 15 yearsNP - Immediate to 15 daysLocation - PuneWork Mode - 5 days WFOBudget - 32 LPAKey Skills - PL/SQL, Unix/ Linux, Production Support, Application support.Secondary Skills - C & Testing...
-
Technical Support Expert
5 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology.Role - Expert Support II/IIIExperience - 8 to 15 yearsNP - Immediate to 15 daysLocation - PuneWork Mode - 5 days WFOBudget - 32 LPAKey Skills - PL/SQL, Unix/ Linux, Production Support, Application support.Secondary Skills - C & Testing...
-
Technical Support Expert
3 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology. Role - Expert Support II/III Experience - 8 to 15 years NP - Immediate to 15 days Location - Pune Work Mode - 5 days WFO Budget - 32 LPA Key Skills - PL/SQL, Unix/ Linux, Production Support, Application support. Secondary Skills - C & Testing...
-
Technical Support Expert
4 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology. Role - Expert Support II/III Experience - 8 to 15 years NP - Immediate to 15 days Location - Pune Work Mode - 5 days WFO Budget - 32 LPA Key Skills - PL/SQL, Unix/ Linux, Production Support, Application support. Secondary Skills - C & Testing...
-
Technical Support Expert
5 days ago
Pune, India Antal International Full timeThis opportunity is with a product-based company into Fintech environment specializing in Cards & Payment Technology. Role - Expert Support II/III Experience - 8 to 15 years NP - Immediate to 15 days Location - Pune Work Mode - 5 days WFO Budget - 32 LPA Key Skills - PL/SQL, Unix/ Linux, Production Support, Application support. Secondary Skills - C & Testing...
