Field Automation Engineer

JOB DETAILS

Job Description
The Automation Engineer - Service is responsible for supporting the Field Service Engineers for all system automation activities. Including tech support from both our COE in Marlborough MA and at the customer site as needed for installation and integration, troubleshooting and new product introduction projects.
The FAE will be responsible for Field service automation support activities on the following systems globally:
• Alternating Tangential Flow (ATF)
• Tangential Flow filtration (TFF)
• Tangential Flow Depth Filtration (TFDF)
• Chromatography Systems
The Field Automation Engineer will provide remote and onsite support and work closely with the sales and product managers in troubleshooting customer needs. The FAE shall maintain accurate documentation of all service activities and escalating issues as needed.
Responsibilities
• Provide tech support and hands-assistance to the with regards to systems automation.
• This may include onsite support with regards to installations, troubleshooting and the repair for Repligen ATF, TFF and TFDF systems.
• Be the technical authority within the service team and the go-to technical person for people outside of the service team with regards to automation.
• automation support activities may take place at customer sites (international and domestic travel may be required (between 20 to 40%) and at Repligen locations in Marlborough MA.
• Perform installation and training on equipment, software, and other accessories, report back on issues
• Perform Site Acceptance Testing (SAT) on products at customer sites globally
• Problem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware
• Enhance the customer’s positive experience by recognizing their needs and providing solutions that meet and often surpass those needs
• Communicate effectively both internally and externally, to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions.
• Communicate routinely with Field Service Leaders based in the US and other FSEs globally.
• Provide phone support to customers and service group personnel related to equipment hardware and software performance.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
• Review service manual documentation to ensure accuracy and current revision levels
• Determine appropriate updates to procedures, lessons learned, FSE training
• Ability to draft and execute SOPs and work instructions Qualifications
• Bachelor's Degree. Master preferred (Software, Systems, Automation,Electronics)
• At least 5 years of experience in the automation of equipment and systems used in a scientific instrument and or laboratory settings. Bioprocess experience preferred
• Hand on electronic and mechanical aptitude required
• Maintains professional and technical knowledge
• Strong written and verbal communication skills.
FUNCTIONAL AREA
Automation Engineer, Field Service Engineers, Field service automation support activities, Alternating Tangential Flow (ATF), Tangential Flow filtration (TFF), Tangential Flow Depth Filtration (TFDF),Chromatography Systems, Bioprocess, Field Automation Engineer Job Technoogy Industry in Bangalore, job for Automation Engineer in Bangalore, Technology placement agencies in Bangalore, Technology Recruitment agencies in Bangalore, Technology placement agencies in Karnataka, Technology Recruitment agencies in Karnataka, Technology placement agencies in India, Technology Recruitment agencies in India, placement consultancy in Bangalore, best placement consultancy in Bangalore, top placement consultancy in Bangalore, placement consultancy in India, best placement consultancy in India, top placement consultancy in India.
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