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Learning Management System Admin Specialist

2 weeks ago

Mumbai, India General Mills Full time

Position Title

Learning Management System Admin Specialist

Function/Group

Global Shared Services (GSS) / HRSS / LMS & LS

Location

Mumbai/Powai

Shift Timing

1:30 to 10:30 IST

Role Reports to

Learning Technology Support Lead

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.


JOB OVERVIEW  

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

The LMS (Learning Management System) Admin Specialist provides first point of contact inquiry resolution and consultation for our Learning and Development (L&D) partners globally, as well as second level support to our Representatives in the HR Service Center (HR Direct).

This role is responsible for delivering high quality, personalized customer service and LMS System (Cornerstone “GoLearn”) support, in a team-based environment.

Key accountabilities include supporting content adds, updates, assignments, and consultation for how content should be structured within GoLearn for the best learner experience. Additionally, there is a strong focus on system governance and partnership with multiple teams.

Along with processing and ongoing audits, this role is heavily involved in validation processes and providing guidance and recommendations to the L&D teams, including how content should be updated to support the GoLearn governance standards.

KEY ACCOUNTABILITIES

GoLearn Services: Administration and Support

· Serve as Subject Matter Expert (SME) related to day-to-day LMS administration.

· Receives and processes in-bound global requests from L&D teams to execute accurate administration transactions including, but not limited to:

o Learning Object Upload

o Availability

o Assignments

o Assessments

· Work closely with team members to provide day-to-day support to functional areas, employees, L&D partners, and HR Direct Representatives.

· Manage workload and communication through a case management system (ServiceNow).

· Global Audits – Understands content of existing audits and recommends new audits needed to maximize data integrity.

· Maintain and update related process documentations.

· Identify and share best practices across requestors and vendors.

· Reviews team processes and suggests and implements process improvements as needed.

· Identify and leverage HMM opportunities.

· Perform activities with metrics focus.

MINIMUM QUALIFICATIONS Education – Full time graduate from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) 1-2 years related experience in customer service and/or LMS support. Experience with various L&D tools, case management systems, MS Excel. Experience with Cornerstone LMS preferred.

PREFERRED QUALIFICATIONS

Case management system experience. Strong technical skills with proficiency in Microsoft based applications including SharePoint, PowerPoint, Excel, Word – with a willingness to learn and master other software programs. Cornerstone LMS knowledge and experience. High integrity, sound judgment and discretion regarding the handling of confidential information. Excellent people skills with a high degree of tact and diplomacy. Highly self-motivated, self-starter with the ability to work independently and prioritize workload. Ability to think proactively and manage multiple priorities. Learning mindset. Flexibility to manage changing work demands. Strong analytical, quantitative, and critical thinking skills. Excellent decision making and critical thinking skills. Learner/user-centered design thinking experience.
COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.