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Automotive Store Manager
3 weeks ago
Job Title: Experience Center Manager
Overseeing the overall management of the store
Ensuring the store is manned at all times by Brand Champions
Meeting daily, weekly & monthly conversion targets for the store
Supervising the follow-up of leads by the team
Ensuring uniform lead allotment for the Brand Champions
Providing finance support to customers with the help of financers
Ensuring adherence to sales SOP by the store team
Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees
Maintaining an accurate daily log reflecting all sales activities in the Experience Center
Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers
Developing and monitoring a follow-up system for new-vehicle purchasers
Maintaining a customer-focused sales environment throughout the sales, delivery, and follow-up process
Conducting daily and weekly sales meetings
Staying updated on market trends by conducting analysis and monitoring competitors' activities
Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business
Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis
Overseeing stock count, control, and proper record of all stock movements and inventory
Ensuring consistency in customer service by all associates based on established SOPs
Handling after sales queries and complaints
Providing on-job training to the team members
Ensuring strong communication between the associates and transfer of all important information within the team
Qualifications, Experience & Skills
Excellent interpersonal and communication skills
Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude
Demonstrable success gained as Store Manager with a recognized retail brand
Demonstrate leadership capabilities and regularly exceeds expectations
People skills with the ability to lead and motivate a team
Ability to work in high-pressure situations and to "think on your feet"
Strong business acumen-use of business analytics
Minimum Education – Any Graduate
Experience: Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience)
Requirements
1. Experience of managing store and sales2. Team handling experience
3. Inventory handling experience
4. Managing customer and escalation
5. Any Graduate with minimum 2 years experience in Automobile/Retail/FMCD/Lifestyle Retail Experience as store manager or store in-charge
Benefits
Salary: LPA to maximum LPA CTCNotice period : up to a maximum of 15 days.
