Service Adviser(After Sales)

2 days ago

Mumbai, Maharashtra, India Seven Consultancy Full time

JOB DETAILS

- Call down to all customers to understand satisfaction Receive, log and track status of complaints
- Trouble-shoot problems by phone, whatsapp and sometimes in person

- Coordinate dispatch of support technicians and understand issue resolution requirements – parts and skills

- Follow-up to close complaint and delight customer Track sale of parts required for support

- Conduct regional service camps for repair and customer feedback

- Provide clear summary "product feedback" and "process feedback" recommendations based on complaints for OEM
FUNCTIONAL AREA
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