Ecommerce Manager-Reputed Fashion Industry-Mumbai, Navi Mumbai, India-4 LPA-Kajal-8291863814
1 week ago
JOB DETAILS
Handling all the post sales activities.
Handling Customer Service and Operations.
Order processing across categories, across marketplaces like Amazon, Walmart, Sears, EBay and so on (US and UK based).
Managing the tracking system right from shipment to the delivery of the product.
Replying to customer messages on all third-party market places. (Amazon, Walmart, Sears, Ebay and so on)
Handling the queries raised by customer on product or shipment and co-ordinating with vendors to resolve the same.
Handling the return process from initiation to refund or replacement.
Maintaining accurate reports.
Managing the team on a daily basis.
Should have experience in working on US and UK based marketplaces. (Amazon, Walmart, Sears, Ebay, Overstock, etc.)
Should have minimum 2-3 years of hands on experience.
Preferred experience in vendor management. (Mainly co-ordination for return and refunds)
Should have knowledge of US based shipping label creation.
Should be thorough with knowledge of all the Third-party Market Place Policies of US based.
Communication Skills in English – Spoken and Written (Medium to Proficient)
Proficient with Microsoft Excel
FUNCTIONAL AREA
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