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Lead Consultant

1 week ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ People across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

InvitingapplicationsfortheroleofLead Consultant - Conferencing Support Analyst

Collaborate with IT teams to integrate conferencing and messaging solutions with other enterprise systems.

Responsibilities

Focus on Digital Collaborations tools and services (Slack, Trello, Zoom, MS Teams, OneDrive/SharePoint online, Email support)

Collaborate with IT teams to integrate conferencing and messaging solutions with other enterprise systems.

Conduct training sessions for employees on effective use of conferencing and messaging tools.

Document and update support procedures and user guides.

Qualificationsweseek in you

Minimum Qualifications

Bachelor’s degree in information technology, Computer Science, or a related field.

Minimum experience in conferencing support or a similar role

PreferredQualifications/ Skills

Proficiency in using and supporting various conferencing and messaging platforms such as Slack, Trello, Zoom, Microsoft Teams, and OneDrive/SharePoint online, Email support.

Extensive knowledge of Service Now and the Incident Management module

Considerable years of experience in supporting and managing collaboration systems

Strong troubleshooting skills and the ability to resolve technical issues promptly.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Genpactis an EqualOpportunityEmployer and considersapplicantsfor all positionswithoutregardtorace, color, religionor belief, sex, age, national origin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexual orientation, genderidentity, physicalor mental disabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreating a dynamicworkenvironmentthatvaluesdiversity and inclusion, respect and integrity, customerfocus, and innovation. Gettoknowus at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do notethatGenpactdoes not chargefeestoprocessjobapplications and applicantsare not requiredtopaytoparticipate in our hiring process in anyotherway. Examplesof such scamsincludepurchasing a 'starter kit,' payingtoapply, orpurchasingequipmentortraining.

Job

Lead Consultant

Primary Location

India-Gurugram

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Feb 13, 2025, 2:40:03 AM

Unposting Date

Aug 11, 2025, 10:10:03 PMMaster Skills ListConsultingJob CategoryFull Time