Customer Support

1 week ago


Bengaluru, India 2coms Full time

Customer Service Representative – Technical / Functional SupportSummaryWe are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives. In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.ResponsibilitiesProvide functional, technical, or administrative support to resolve customer issues effectively.Handle and document customer queries and complaints with accuracy and professionalism.Ensure timely resolution while maintaining service quality and customer satisfaction.Collaborate with internal teams to escalate and resolve complex cases.Deliver consistent performance in line with company standards and SLA requirements.Adhere to process compliance, documentation guidelines, and shift protocols.RequirementsQualification: Graduate or Undergraduate degree (any discipline) Experience: Minimum 3 to 8 years of experience in Customer Service / Technical SupportSkills:Excellent English communication (verbal and written)Strong customer handling and interpersonal skillsAbility to provide technical/functional resolutions across different domainsFlexible to work in a 24/5 shift environmentOpen to both RTO and Hybrid work modelsPreferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectorsBenefitsCTC: Up to ₹1,00,000 per month (based on experience and last drawn salary) Laptop and required assets will be provided by the company. + + performance incentives based on monthly targets. The company will provide a two-way cab facility for applicable shifts.RequirementsRequirementsQualification: Graduate or Undergraduate degree (any discipline) Experience: Minimum 3 to 8 years of experience in Customer Service / Technical SupportSkills:Excellent English communication (verbal and written)Strong customer handling and interpersonal skillsAbility to provide technical and functional resolutions across different domainsFlexible to work in a 24/5 shift environmentOpen to both RTO and Hybrid work modelsPreferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectorsBenefitsBenefits


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