Sourcing and Engagement Lead
7 days ago
SUMMARY:The Sourcing and Engagement Lead oversees the North American coordinating team and provides front‐line customer service and escalation support. This role is responsible for addressing and communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to end users. Responsible for driving client and internally owned projects and initiatives, proposition solutions and building execution plans.This role assumes responsibility for case review, entry and maintenance with the VMS technology. Partners with all parties for problem resolution and provides a professional response exhibiting strong customer service orientation when dealing with all partners. The lead is responsible for supervising the team to ensure work is managed in an efficient, effective and timely manner while meeting/exceeding SLA’s.GENERAL RESPONSIBILITIES:Responsible for all people management, coaching and development, training, and other applicable responsibilities.Satisfies quality metrics that are established for the program and ensures supplier adherence to quality standards and compliance requirements.Responsible for maintaining team members accountable to SLAs, client delivery, and other performance goals.Resolves escalated customer issues that are not being solved by team or where customer escalates.Identifies solutions to ongoing or repetitive issues.Partners with client on projects and initiatives in ongoing business operations.Generates and audits reports for operational monitoring.Closely monitors execution of Program Consultants & Coordinators to responsibilities/assigned tasks, ensuring program is achieving/exceeding predetermined company targets and SLA’s.Provides on‐going training to team as individual professional and/or business needs dictate.Assists with training of new team members on standards and practices so that required tasks, both existing and future, can be effectively executed.Participates in special projects and performs other duties as assigned.EDUCATION & JOB REQUIREMENTS:Significant experience in the customer service level industry and a proven track record measured by increased responsibilities.Previous people management experience.Previous account management experiences preferred but not required.Previous staffing and recruiting experience preferred but not required.Multi-country/region experience preferred but not required.Lean Six Sigma: Green Belt preferred but not required. KNOWLEDGE, SKILLS & ABILITIES:Skilled in communicating effectively verbally and in writing.Ability to establish and maintain effective working relationships.Ability to think critically, make judgements in ambiguity and enjoy problem solving.Strong client management capabilities, building rapport and confidence.Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
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Sourcing Lead
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Bengaluru, Karnataka, India Xometry Full time ₹ 12,00,000 - ₹ 36,00,000 per yearXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...
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Engagement Lead
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Sourcing Manager Wovens
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Sourcing Lead
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Bengaluru, Karnataka, India Bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a Sourcing Lead in the Last Mile Delivery (LMD) function in the region, you will beresponsible for leading a team to hire Last Mile Delivery Riders. Your charter would coversourcing, hiring, onboarding, Tele caller sourcing team management, MIS & analytics, andcommunication to help drive the organisation strategy related to. The role will report...
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Strategic Sourcing Manager
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Bengaluru, India NewSpace Research and Technologies Full timeWho we are: We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT’s product development portfolio...
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Strategic Sourcing Manager
3 weeks ago
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Engagement Lead
1 day ago
Bengaluru, India eGov Foundation Full timeAbout eGov FoundationeGov Foundation is a philanthropic mission that exists to improve the ease of living for citizens. Our focus areas are urban, health, sanitation and public finance management. Our mission is to make sure that everyone can access services from their local governments with ease and transparency.We do this through our core offering DIGIT,...
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Engagement Lead
24 hours ago
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Engagement Lead
1 day ago
Bengaluru, India eGov Foundation Full timeAbout eGov Foundation eGov Foundation is a philanthropic mission that exists to improve the ease of living for citizens. Our focus areas are urban, health, sanitation and public finance management. Our mission is to make sure that everyone can access services from their local governments with ease and transparency. We do this through our core offering DIGIT,...
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Strategic Sourcing Manager
7 hours ago
Bengaluru, Karnataka, India NewSpace Research and Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWho we are:We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT's product development portfolio...
