Client Service Executive-Reputed Online Education Industry-Surat, Gujarat, India- 4 LPA-Sonali
1 day ago
JOB DETAILS
Ensuring a positive and professional client service experience
Managing client inquiries via phone, email, online, or in person
Directing client complaints or complex queries to relevant departments in a timely manner
Providing clients with technical assistance on products and services
Expediting serious issues to management toward prompt resolution
Building positive client relations by checking in regularly and following up on active processes
Maintaining client records and documenting processes
Identifying potential client services concerns and facilitating proactive intervention steps
Keeping track of new products on offer, as well as emerging trends in client services
Recommending product improvements based on client services feedback
FUNCTIONAL AREA
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