
CRM -Reputed Automobile Industry -Delhi, NCR, India -3LPA -Kajal
1 week ago
JOB DETAILS
1 Ensure highest level of customer satisfaction by planning and executing SSI improvement
2 Retention of customers by planning various CRM activities
3 Implement customer sales complaint management system and ensure lowest complaint resolution time
4 Establishes and implements the right CRM tools to help build/enhance brand loyalty.
5 Assists in the development of customer care business processes and analyses customer care enhancements
6 Comprehensive system of keeping in touch with existing customer
7 Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.
8 Obtains and records basic demographic information about each customer, using dealership sales control system.
9 Maintaining contact record for customer analysis
10 Identifies weaknesses and make suggestions to improve promotional activities/customer satisfaction
11 Ensures the process followed is according to our Maruti standards.
12 Complete delivery process for customer as per Maruti standards.
FUNCTIONAL AREA
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