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Sr Director, Operations

1 week ago

Indore, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Sr. Director, Operations (Product Lead)

What does a TaskUs SeniorDirector, Operations (Product Lead) really do? Think of yourself as a strategic leader whose primary responsibility is to align and lead the Operations team to flawless delivery globally. A transformative change agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices and lessons learned are flowing from region to region to drive shared success.

You love working closely with people and building solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You’re self-motivated and career-driven. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your clients while providing world-class service and satisfaction. 

As a SeniorDirector, Operations (Product Lead) , you will:

Offer solutions utilizing persuasive win themes and effective project management strategies

Develop a deep understanding of the TaskUs portfolio of Services and Solutions

Partner consistently with Client Services and Operations personnel and work as one team in front of the clients

Support quarterly business reviews with thought leadership and present growth opportunities in this forum

Establishing goals, analyzing growth and providing accurate/complete submission of required progress reports, forecast and status of opportunities within operations

Able to set up global strategy and ops model yet quick to adjust depending on business and frontline needs 

Work closely with Client services teams to interface with clients and be the primary contact for program-level discussions. 

Able to effectively lead global teams without being the direct line manager of global site operations and function leaders. 

Champion frontline-first operations and bring together a “global village” approach to global operations 

Drive alignment of processes across all regions supporting the program

Can architect global operations to deliver minimal surprises from a tactical and operational level 

Ridiculously good track record and ability to come up with both tested-and-proven and outside-the-box solutions for global teams

Do you have what it takes to become a SeniorDirector, Operations (Product Lead)?

Requirements:

10+ years of operations management experience

Experience in BPO, with managing multi-site and client relations prior experience as an advantage

Strong communication skills; client communication is an asset

Exceptional presentation acumen and experience

A passion for revolutionary technology solutions

Energetic and self-motivated

Able to work both independently and on a team

Required: because this is a global role, this person must be able to travel 50-75%

Previous experience in leading content moderation, and social media teams is an advantage

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of June 30, 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .