Automobile Technician

4 days ago

Bengaluru, Karnataka, India 2coms Full time

Job Opening: Automobile Service Champion

About Client:
Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:
Customer HandlingGreet customers with a smile and maintain a professional and courteous demeanor
Verify service requests and capture customer feedback in the system
Communicate effectively with customers regarding repair updates
DiagnosisAnalyze and diagnose scooters to determine necessary repairs
Update diagnosis reports in the Workshop Management System (Getafix)
Perform repairs and final inspections based on customer feedback
System HandlingTrack customer complaints in Zendesk and update the system in real-time
Operate the Workshop Management System (Getafix) with 100% adherence
Update operational status and estimated time of arrival in CRM and WMS systems
Conduct deep diagnosis of scooter health in the Telematics Command Centre
Technical RepairsPossess comprehensive knowledge of OLA scooters
Capable of repairing or replacing all scooter parts
Stay updated on OLA technical curriculum and EV news bulletins
Process and OperationalAdhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
Handle invoicing and payment collections
Maintain service bays in a clean and serviceable condition
Parts OperationAudit inventory and ensure alignment between system and physical inventory
Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and ComplianceAdhere to uniform and protective gear requirements during scooter repairs
Properly use protective gear and handle tool kits during repairs
Ensure availability and readiness of fire-fighting equipment

Requirements

Requirements:
Only Male candidates
Minimum qualification: 12th/diploma/ITI/graduation/post-graduation
Minimum experience: 1 year in the automobile service sector
Location: Bangalore

Benefits

Upto CTC including PF+ ESIC

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