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Factory IT/OT Specialist

1 week ago

Vadodara, India Covenant Consultants Full time


As IT/OT Specialist you provide computer onsite support execution for factory or Hitachi energy site's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks and IT/OT assets cybersecurity operational tasks.

Your Responsibilities

Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support

provide computer onsite support of execution for Factory or Hitachi energy site's owned/managed assets

carry out OT asset IT/OT Cybersecurity operational tasks

carry out both, the Office IT and Shop Floor IT/OT assets operational support -

Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support

carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder

Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection

Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required

Report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems

Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained

Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer

Your Experience:

Have completed a formal qualification or completed an apprenticeship in the field of information technology

Have two years of professional experience in IT support

Be fluent in local and English language

Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Tools:

Service Now IT Enterprise Platform

MS Office 365

Windows

iOS

Asset Management Tools



Methodologies of this role:

ITIL 4 Preferred

L6S Lean 6 Sigma Certified