Direct Walk-In For Tele Calling Executive

3 days ago

Lucknow, India BENT Full time

A Debt Collection Tele-caller is responsible for contacting individuals and businesses that owe money and work to recover outstanding debts. This role involves making outbound calls to clients, discussing outstanding balances, negotiating repayment terms, and ensuring all relevant documentation is up to date.Key Responsibilities:Debt Recovery Calls:Make outbound calls to individuals and businesses with overdue accounts.Engage with customers to inform them of their outstanding debts and request payment.Negotiate repayment terms that suit both the company and the customer.Customer Communication:Maintain a positive and professional demeanor while communicating with customers.Answer questions regarding the debt collection process and provide necessary explanations.Provide customers with information on payment methods and schedules.Record Keeping:Accurately document all conversations and payment agreements.Update customer records in the company's database, ensuring all details are correct.Track and monitor the status of outstanding debts.Payment Arrangements:Work with customers to create feasible repayment plans and discuss alternative payment options.Ensure follow-up on promised payments and maintain regular communication with customers until debts are cleared.Conflict Resolution:Address customer disputes or concerns regarding their debts or payment terms.Offer solutions that balance customer satisfaction with the company's financial goals.Provide guidance and support to customers who may be facing financial hardships.Reporting:Report any issues or trends in debt collection to the Collection Manager.Provide daily or weekly updates on the status of outstanding accounts and collection progress.Compliance:Ensure all collection activities comply with legal and regulatory requirements (., FDCPA, GDPR, etc.).Maintain confidentiality and integrity of customer information.Skills and Qualifications:Education: High school diploma or equivalentExperience0 - 1 YearsNo. of Openings20EducationHigher Secondary, Professional DegreeRoleTele Calling ExecutiveIndustry TypeCall Centre / BPO / KPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeWalk-in interview locationCHOWK, Lucknow 226003

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