Team Lead

6 days ago

Chennai, India Airtel Full time
What will you do?  Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area  Responsible for KPI delivery as per target  Responsible for identification of improvement areas & define corrective actions  Strength partner infra to ensure timely delivery  Responsible for quality of installation /workmanship   Responsible for continuous improvement in customer experience  Responsible for process & SoP adherence  S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.  Escalation handling for internal & external customers  Optimum use of resources with planned productivity  Responsible for timely material consumption   Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.  Work closely with all stakeholders to ensure smooth operations.  Recommend process improvement to enhance customer experience   Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score   Improvement of Conversion, TAT, Quality of workmanship.  Training of field resources.  Gate meeting at defined frequency  Visits are defined norms Our Culture Code All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have  BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience  In depth knowledge of broadband/FTTH   Excellent analytical skills  Innovative   Collaborative Relation Skills  Vendor Management  Good management and leadership skills.  Self-Motivated and positive attitude person.  Proactive and result oriented.  Team Player.  Customer interfacing skills.   Effective communication/interpersonal skills

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