Restaurant Supervisor

What You’ll be Up To:● Provide an epic experience for our guests at all times● Maintain complete knowledge of all service items, cooking methods and beverageselections available in the assigned outlet● Assists with the training of the Quick Service Attendants and other restaurant teams onrespective food/beverage concepts, menus and service procedures● Responsible for providing supervision and support to Quick Service Attendants helpingto provide a professional and welcoming atmosphere and service to all Sailors andCrew● Maintain complete knowledge of proper table set ups, room capacity, hours of operation,menus, price range, buffet line setup, refill, clearance and dress code of assignedrestaurant and/or outlet● Regularly visits each table of their respective restaurant and/or outlet engaging with andreceiving feedback regarding the food and service ensuring sailors have the utmostsatisfaction● Ensures all team members perform and adhere to company guidelines and policy at alltimes● Ensure that all restaurant products, equipment and cleaning materials are used in acost-effective manner● Informs the Restaurant Manager on all sailor issues, special requests, suggestions andcomplaints and where possible, seeks to resolve● Responsible for carrying out supervisory duties in respective outlet they are assigned to.● Assigns service stations to the wait staff from the respective assigned outlet based onperformance, and ability without discrimination or favoritism● Ensures that all health rules and regulations such as USPH are maintained and adheredto and where necessary provide training to other members of the Restaurant team● Ensures that Sailor orders are correctly entered into the system and monitors tab for anycorrections necessary● Monitors and assists clear down routines after service and ensures the appearance andcondition of all items including cutlery and tableware meet Virgin Voyages’ standards● Be familiar with all cruise services/features and activations to respond to Sailor inquiriesaccurately● Ensures compliance with the Company alcohol policy and notifies Restaurant Manager ifSailors/Crew are in danger of breachingSuperpowers Required:● Minimum 2 years’ experience as Restaurant/Lido Supervisor or Head Waiter onboard aCruise ship or 4/5 star hotel/resort or restaurant● Passionate about people and able to handle guest complaints with a smile● All certificates as required by the STCW code for this position● Strong written & verbal skillsWhat Matters to UsAt Virgin, your personality matters as much as how good you are at what you do. We want youto bring it to our hang out spot and help make the place even better. So, we won’t be surprisedto hear that when people talk about you they say you are clever, on top of it, able to thinkahead, intuitive, passionate and someone people respect and enjoy working with because youmake things happen.