Customer Support Executive

1 week ago

Bengaluru Bangalore, India Emerge IT Solutions Full time

Job brief

Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives.

Following are the details of Recruitment: -

* Job Designation: Customer Support Executive (VOICE/SEMI VOICE)

* Languages: English (mandatory), Kannada, Hindi, Telugu, Tamil, and Malayalam (max 3 languages).

* Educational Qualification: Any Graduates, Graduation/Diploma mandatory.

* Shifts: Rotational Shifts and Rotational Off.

* Work Location: International (Onsite Project, includes accommodation, food, visa, and travel expenses).

* Immediate Joiner preferred.

* Requirements: Valid passport or willingness to apply for one post-interview. Documentation confirming

full double vaccination status required.

* Experience: Freshers or experienced candidates in Customer Support or similar roles.

* Industry Familiarity: Previous experience in our industry is a plus.

* Software Skills: Experience with Help Desk Software and remote support tools advantageous.

* Skills: Excellent communication and problem-solving abilities.

Roles and Responsibilities:

* Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive

customer experience.

* Identify customer needs and help customer use specific features effectively.

* Analyses and report product malfunctions (by conducting tests in various scenarios or impersonating

users to replicate issues.).

* Update our internal database with information regarding technical issues and valuable discussions with

customers.

* Monitor customer complaints on social media and proactively reach out to provide assistance and

resolve issues.

* Share feature requests and effective workarounds with team members.

* Inform customers about new features and functionalities.

* follow up with customers to ensure their technical issues are resolved.

* Gather customer feedback and share with our Product, Sales, and Marketing team.

* Assist in training junior Customer Support Representatives

Perks and Benefits:

* Work Visa & Insurance will be provided by the company.

* Three times Food (Veg and Non-Veg), accommodation, transportation.

* Fixed Salary & Best in Industry Incentives & Commissions.

* Training in Bangalore with salary.

* Direct Recruitment & no recruitment fees.

* Monthly 1 sick & 1 casual leave.

* 15 days yearly leave with flight charges reimbursement.

* Tax free salary in UAE and Bonus.

Website link: https://emergeitsolution.com/

*you can reach us out at : WhatsApp -8483077354

Email: [HIDDEN TEXT]

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