Customer Service Representative

1 week ago

Mumbai City Mumbai, India Smart Employment Services Full time
Description

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have 0-3 years of experience in a customer service role and will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. The successful candidate will also be responsible for maintaining accurate customer records and supporting the sales team as needed.

Responsibilities
  • Answering customer inquiries via phone, email, and chat
  • Resolving customer complaints and escalating issues as needed
  • Maintaining accurate customer records and updating customer information as needed
  • Providing support to the sales team as needed
  • Meeting or exceeding customer service goals and objectives

Skills and Qualifications
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Ability to handle multiple tasks simultaneously
  • Customer service experience preferred, but not required
  • Proficiency in Microsoft Office and customer service software
  • Ability to work independently and as part of a team

CONTACT - 7977912051

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