Network Engineer Lead

5 hours ago

bangalore, India DigiHelic Solutions Pvt. Ltd. Full time

Network Engineer Lead Experience: 8 Years Location: Bangalore Role Overview: Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers. Key Responsibilities: • Drive operational processes (incident, change, problem management). • Lead cross-domain incidents and operational crisis management. • Ensure proactive service operations and continual improvement initiatives. • Coordinate team schedules to cover 24x7 support. • Coach L1/L2 engineers in technical and behavioral skills. • Manage relationships with partner companies and escalations. • Conduct root cause and impact analyses for major incidents. Skills & Qualifications: • 8+ years of experience in SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate) • Expert knowledge: in incident/process management or technical lead role in ICT • ITIL principles, operational governance experience • Strong leadership, analytical, and problem-solving skills • Effective communication with internal teams and customers (English) How to Apply: If you are enthusiastic about this role, share your profile with us at

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