Project Manager
4 days ago
Your Role
- Take overall responsibility and project manage the implementation of travel products for clients.
- Document and track projects using client-specific processes and tools.
- Act as the single point of contact for the project team throughout the implementation process.
- Ensure adherence to the client-defined onboarding process, from pre-assessment to post-implementation.
- Lead local Joint Planning meetings and ensure effective collaboration.
- Clarify and communicate roles and responsibilities to all project members.
- Lead weekly conference calls, prepare agendas, and produce detailed call notes.
- Monitor project progress, ensure timely completion of tasks, and update project tracking tools (e.g., OneForm, Task List).
- Keep the RAG (Red-Amber-Green) status updated accurately and in a timely manner.
- Proactively manage project risks, including escalation and resolution as needed.
- Attend and contribute to EMEA & Global Implementation calls, providing updates and delivering required actions by specified deadlines.
- Coordinate end-to-end testing and technical setups with relevant service delivery and technical teams, including telephony departments.
Your Profile
- Minimum three years of project management experience overseeing relevant projects.
- Proven track record in interfacing with clients for status updates and reporting.
- Hands-on experience in managing implementation, rollout, and customer onboarding projects for software products.
- Familiarity with travel technology platforms, commerce/e-commerce platforms, ERPs, or other software products.
- Demonstrated delivery of at least two similar projects.
- Strong understanding of stakeholder management and collaboration across multiple teams.
- Good communication and presentation abilities are essential.
Work Location : Mumbai / Bengaluru / Gurugram
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