Senior Resource Planning
1 week ago
The Sr. Resource Planning & Real-Time Operations Analyst will provide comprehensive workforce planning and real-time operational support across various contact channels, ensuring optimal resource allocation and flawless delivery of customer service capacity. This hybrid role combines strategic workforce planning with tactical real-time analysis and adjustments to maximize operational efficiency. Key Responsibilities Strategic Planning and Scheduling Complete all scheduling requirements including creating and optimizing business rules and policies Administer and maintain workforce planning systems and real-time monitoring tools Develop accurate intraday forecasts, create schedules, and proactively adjust staffing based on both historical data and real-time performance Incorporate shrinkage forecasting (planned/unplanned) into scheduling models. Ensure rostering and scheduling is logistically sound, efficient, and effective across all channels Real-Time Analytics and Monitoring Monitor real-time data and performance metrics to identify anomalies and operational risks Implement immediate corrective actions to minimize customer impact during service level deviations Provide tactical recommendations for intraday schedule adjustments and resource reallocation Maintain awareness of queue conditions, agent availability, and service level performance throughout operational hours Escalate critical issues to management with recommended solutions Forecasting and Strategic Analysis Utilize data-driven analysis to make recommendations for workforce management strategies Support short-term, medium-term, and long-term forecasting initiatives Develop and maintain forecasting models that
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Senior Resource Planning
5 days ago
bangalore, India RingCentral Full timeThe Sr. Resource Planning & Real-Time Operations Analyst will provide comprehensive workforce planning and real-time operational support across various contact channels, ensuring optimal resource allocation and flawless delivery of customer service capacity. This hybrid role combines strategic workforce planning with tactical real-time analysis and...
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Senior Manager Resource Management
5 days ago
bangalore, India iQuanti Full timeJob Description – Senior Manager, Resource Management & OperationsLocation: BangaloreReporting to: Vice President – EngagementsAbout iQuantiiQuanti is a data-driven digital marketing and analytics firm delivering transformational growth for Fortune 500 brands. With a global footprint across India, the U.S., Canada and other geographies, we combine...
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Senior Manager
4 days ago
Bangalore, India iQuanti Full timeJob Description – Senior Manager, Resource Management & Operations Location: iQuanti is a data-driven digital marketing and analytics firm delivering transformational growth for Fortune 500 brands. Canada and other geographies, we combine strategy, analytics, and execution to power performance marketing. The Operations team plays a critical role in scaling...
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Senior Manager Resource Management
3 weeks ago
bangalore, India iQuanti Full timeJob Description – Senior Manager, Resource Management & Operations Location: Bangalore Reporting to: Vice President – Engagements About iQuanti iQuanti is a data-driven digital marketing and analytics firm delivering transformational growth for Fortune 500 brands. With a global footprint across India, the U.S., Canada and other geographies, we combine...
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Senior SCM Planning Functional Lead
1 day ago
bangalore, India Dover Corporation Full timeDover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and...
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Financial Planning Analyst
3 weeks ago
bangalore, India HDFC Bank Full timeJob Purpose To aid Senior Management in taking timely corrective actions by highlighting the areas of concern & providing meaningful insights across business parameters & strategic key objectives Job Responsibilities(JR) : 6 – 8 Areas Actionable (4-6) Planning & Forecasting System requirements-- Give suggestions on system requirements and logics Data...
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Senior Planning and Controls Engineer
2 weeks ago
Bangalore North, Karnataka, , India Sidvin Core-Tech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPrimary responsibility is to lead the planning,monitoring, and control processes for the project , in order to ensure thatgoals are met on time, within scope, and on budget. Role involves strategicoversight, ensuring project alignment with business objectives, and minimizingrisks. Refer below for detailed breakdown of responsibilities: 1. Project Planning...
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Resource Management Analyst
3 weeks ago
bangalore, India HighRadius Full timePosition Title: Resource Management Analyst/ Senior Resource Management Analyst Department: Consulting Reports to: Resource Manager/Associate Director Location: Hyderabad POSITION SUMMARY Responsible for managing resource allocations across multiple segments in consulting. He/ She will be assisting the Manager and Segment Leads in allocating and leveling...
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Senior Executive Human Resources
6 days ago
bangalore, India InstaService Full timeSenior Executive – Human Resources Location: India – Fully Remote Employment Type: Full-time Department: Human Resources About InstaService InstaService is a fast-growing tech-enabled home services marketplace helping customers connect with trusted professionals for cleaning, handyman, plumbing, and other essential home services. We currently operate...
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SAC Planning
5 days ago
bangalore, India Deloitte Full timeSAC demand: location agnostic, preferably in Bangalore/ Hyderabad/ ChennaiLevel: ManagerRole: Solution Architect level resource (8+ years of exp minimum) with the below expertise:BW/BW4HANAScripting SAC Planning TechnicalData integrationsStrong functional background in financial planning process Expectations:Independently gather requirements from senior...