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Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What's in it for you? Immense exposure and learning Excellent career growth Company of highly passionate leaders and mentors Ability to build things from scratch Know more about MGS: Job Location: Ghansoli, Navi Mumbai Contact person - HR Alpa : 7506570638 Address: Mizuho Global Services India Private Limited, 11th Floor, Q2 Building Aurum Q Park , Gen 4/1, Ttc , Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai 4000710 Interested candidates can attend interview on 18th, 19th , 21st and 22nd Nov - between 3.00pm to 500pm. Job Title: SME Team Lead - Service Now Implementation Location: Mumbai About the Role: We are seeking an experienced SME Team Lead with over 12+ years of expertise in IT Service Management, particularly in Service Now implementation. The ideal candidate will lead a team of subject experts, driving best practices in Service Now solutions to enhance organizational efficiency and effectiveness. Roles and Responsibilities: · Lead and mentor a team of Service Now subject experts in delivering high-quality solutions. · Oversee the end-to-end implementation of Service Now, ensuring alignment with business requirements and industry standards. · Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. · Provide guidance on best practices and strategies for Service Now modules, including ITSM, ITOM, ITBM, Sec Ops and others. · Conduct regular reviews of team deliverables, ensuring adherence to project timelines and quality standards. · Identify and resolve issues related to Service Now implementations and configurations. · Stay current with Service Now releases and updates, ensuring the team is well-informed and skilled in new features. · Develop training materials and conduct workshops for end-users and team members. · Foster a culture of continuous improvement within the team, promoting innovation and knowledge sharing. · Knowledge of ITIL framework. Relevant Experience: · 12+ years of experience in IT Service Management, with a strong focus on Service Now implementation. · Proven experience in leading teams and managing complex projects. · In-depth knowledge of Service Now modules and functionalities. · Experience with developing and optimizing Service Now dashboards, alerts, and reports. · Ability to communicate complex / technical issues to non-technical audiences · Proven track record of leading technical teams and managing managed services projects. · Knowledge of communication and analytical tools is preferred e.g. MS Project, Power Point, Excel. · Understanding of Java Script, Angular JS, relational databases, SQL and web services. Qualifications: · Bachelor's degree in Computer Science, Information Technology, or a related field. · Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. · Service Now certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.