Product support engineer
2 weeks ago
Who are We? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry. Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, Phone Pe, Paytm, HUL and many others. Role & responsibilities 1. Defining monitoring events for IDfy's services and setting up the corresponding alerts 2. Responding to alerts, with triaging, investigating and resolving resolution of issues 3. Learning about various IDfy applications and understanding the events emitted 4. Creating MIS reports for service performance and usage monitoring 5. Responding to incidents and customer tickets in a timely manner 6. Defining monitoring events for Software services 7. Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis As a part of this role, you will often be required to provide support during non-office hours as a part of rotational shift or roster. Preferred candidate profile You should be a graduate with a minimum of 1 year of technical product support experience with following skills: 1. Managing incidents tickets and providing proactive support to end-users 2. Do root cause analysis and manage level 1 support 3. Ability to create MIS reports 4. Create and improve the IDfy Platform by providing insights based on root cause analysis 5. An ability to "understand" data and analyse logs to help investigate production issues and incidents 6. Ability to track product outputs on a case by case basis 7. Knowledge of SQL (Familiarity with any database technology is a plus) 8. Knowledge of Scripting language like bash / python is a plus 9. Clear logical thinking and communication, and ability to keep calm in high-pressure situations 8. Above all, a willingness to learn and implement what you learn
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Production support engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female) "We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly." We have immediate openings on Production Support Engineer_ Andheri, Mumbai Please...
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Production Support Engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer(Female)"We are looking to fill this position as soon as possible and are particularly seekingfemale candidatesdue to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find below job...
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Production Support Engineer
2 months ago
mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female)"We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find...
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Production support engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female)"We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find...
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Production Support Engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female)"We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find below...
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Production Support Engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female) "We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly." We have immediate openings on Production Support Engineer_ Andheri, Mumbai Please find...
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Production Support Engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female)"We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find below...
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Production Support Engineer
2 months ago
Mumbai, India SID Global Solutions Full timeProduction Support Engineer (Female)"We are looking to fill this position as soon as possible and are particularly seeking female candidates due to the nature of the role. Your recommendations and references will be pivotal in helping us close this position quickly."We have immediate openings on Production Support Engineer_ Andheri, MumbaiPlease find below...
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Senior Production Support Engineer
3 weeks ago
Mumbai, Maharashtra, India Azilen Technologiues Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Production Support Engineer to act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.The ideal candidate will have extensive experience in deployment and maintenance of large-scale production...
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Executive - IT Support
4 months ago
Mumbai, Maharashtra, India Product and Technology Full time**Job no**: 523096 **Brand**: Product and Technology **Work type**: Full time **Location**: Mumbai, India **Categories**: Information & Technology **FCM** is a leading global travel management company with a 24/7 presence in 97 countries. As part of the ASX-listed Flight Centre Travel Group, we are renowned for our flexible technology and in-depth local...
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Product support engineer
2 weeks ago
Mumbai, India IDfy Full timeWho are We?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
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Product Support Engineer
2 weeks ago
Mumbai, India IDfy Full timeWho are We?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
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Product Support Engineer
3 weeks ago
Mumbai, India IDfy Full timeWho are We?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has...
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Product Support Engineer
2 weeks ago
Mumbai, India IDfy Full timeWho are We?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has...
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Product Support Engineer
2 weeks ago
Mumbai, India IDfy Full timeWho are We? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and...
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Product Support Engineer
3 weeks ago
Mumbai, India IDfy Full timeWho are We? IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has...
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Product Support Specialist
3 weeks ago
Mumbai, Maharashtra, India IDfy Full timeAbout IDfyWe are a pioneering Integrated Identity Platform offering cutting-edge products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. Our mission is to establish trust while delivering a seamless experience for our clients, their employees, customers, and partners.With over 12 years of experience and 2...
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Cloud Systems Architect for Volody Product INC
4 weeks ago
Mumbai, Maharashtra, India Volody Product INC Full timeAt Volody Product INC, we are seeking a highly skilled Cloud Systems Architect to join our engineering team. This role offers an exceptional opportunity to leverage your expertise in designing and deploying modular cloud-based systems.Job OverviewWe are looking for a motivated individual with a strong background in cloud computing, AWS/Azure certifications,...
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Production Support
7 months ago
Mumbai, India IDFC FIRST Bank Full timeJob Description Job Title - Production Support(Junior Role) Place of work - Mumbai Business Unit - Corporate Function Function - Information Technology **Job Purpose**: IDFC First Bank is looking for Salesforce Production Support Analyst who loves complex challenges and is efficient problem solver. **Roles & Responsibilities**: Provides production user...
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IDfy | Product Support Engineer
21 hours ago
mumbai, India IDfy Full timeWho are We?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
