Inside Sales Specialist

19 hours ago

India Ralli Realty Full time

Company Description

Ralli Realty is a privately held Real Estate Company in India that specializes in Office Spaces and Residential spaces for Multinational Clients, HNIs & Corporates in Delhi, Gurgaon, Noida, and other prominent cities. With over 40 years of experience, Ralli Realty is known for its expertise in Prime Commercial Office Spaces and High-end Residential properties in Delhi-NCR.

Position: Inside Sales Specialist

Location: Sector-39, Gurugram

Work type: On Site (candidates looking for hybrid/work from home PLEASE DO NOT APPLY)

Working days: 6 days a week including SATURDAY & SUNDAY

Key Responsibilities

1. Lead Management and Conversion

  • Manage inbound and outbound calls to engage prospective clients, introducing them to our offerings.
  • Follow up with leads generated through marketing campaigns, referrals, and digital platforms, ensuring timely and effective communication.
  • Understand client needs, provide detailed information about projects, and offer tailored solutions to convert inquiries into qualified leads.

2. CRM Management and Data Analysis

  • Utilize CRM tools to track, manage, and update leads, ensuring accurate documentation of client interactions.
  • Analyze CRM reports to monitor lead progress, identify trends, and implement strategies to improve conversion rates.
  • Regularly review CRM data to ensure effective pipeline management and prioritize high-potential leads.

3. Sales Strategy and Target Achievement

  • Develop and execute tele sales strategies to achieve monthly and quarterly targets.
  • Collaborate with the field sales team to coordinate lead handovers and ensure seamless client transitions.
  • Identify and resolve client concerns during the sales process to enhance conversion rates.

4. Campaign Communication and Engagement

  • Partner with the marketing team to manage WhatsApp campaigns and respond promptly to client queries.
  • Coordinate with marketing and sales teams to ensure alignment between campaigns and tele sales objectives.
  • Maintain a professional and customer-centric tone in all communications to foster trust and credibility.

5. Client Relationship Management

  • Build and nurture strong relationships with prospective clients to ensure satisfaction and improve referral rates.
  • Provide personalized assistance to clients, addressing their queries and concerns efficiently.
  • Conduct regular follow-ups to keep clients engaged and informed about project updates.

Key Qualifications

  • Experience: Minimum 6 months in tele sales/ bpo or customer engagement.
  • Communication Skills: Excellent verbal and written communication abilities with a client-focused approach.
  • CRM Proficiency: Strong understanding of CRM tools for lead tracking, reporting, and pipeline management.
  • Sales Acumen: Demonstrated ability to meet and exceed sales targets through effective lead engagement and conversion.
  • Customer Focus: Ability to understand client needs and provide personalized, solution-driven recommendations.
  • Analytical Skills: Competence in analyzing CRM data and sales performance reports to refine strategies.
  • Technology Savvy: Familiarity with digital communication tools like automated sales processes.

Why Join Us?

· Be part of a dynamic, growth-driven team.

· Work in a supportive environment with opportunities for skill enhancement and career growth.

· Enjoy competitive compensation and be part of projects that redefine urban living.

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