Customer Support Representative
3 days ago
Dear Candidates,We are hiring for International Voice Process || HSBC-Hyderabad ||Job Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 2 to 7 YearsInterview Mode: Face-to-Face (Round 2)Job SummaryJoin one of the world’s leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.Key Responsibilities- Handle inbound and outbound calls professionally, empathetically, and efficiently.- Resolve customer queries at the first point of contact wherever possible (First Call Resolution).- Recommend relevant products and services tailored to customer needs.- Stay informed on the latest products, services, policies, and system updates.- Escalate issues effectively while taking full ownership of the customer journey.- Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.Preferred Skills- A calm, patient, and empathetic demeanor under pressure.- Ability to work collaboratively within a team environment.- Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.- A mindset focused on continuous learning and improvement.Why Join Us?- Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.- Work in a supportive and inclusive culture that champions career growth and internal mobility.- Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.- Enjoy a flexible working model and world-class employee benefits.- Contribute to a workplace that celebrates diversity and empowers every voice.✅Required Skills & Qualifications- Excellent communication skills (both verbal and written).- Empathy and patience while dealing with customers.- Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).- Strong interpersonal skills and the ability to work effectively in a team.- Ability to multitask and prioritize in a fast-paced environment.- Previous experience in a contact Centre or customer service role is mandatory.- Candidates must hold a Bachelor’s degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.- Must be flexible to work in UK/US shifts.- Maximum CTC: Up to ₹6 LPA.- Experience required: 1.5 to 7 years.Interview Mode: Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.Email ID:
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
1 week ago
hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Representative
4 days ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) 📌 Job Summary Join one of...
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Customer Support Representative
4 days ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process for Hyderabad (Hitec-city). Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Bangalore, Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
4 days ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process for Hyderabad (Hitec-city). Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Bangalore, Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) 📌 Job Summary Join one of the...
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Customer Support Representative
2 days ago
Hyderabad, India Allegis Global Solutions Full timeDear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
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Customer Support Representative
3 days ago
Hyderabad, India Allegis Global Solutions Full time € 6,00,000Dear Candidates, We are hiring for International Voice Process || HSBC-Hyderabad || Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 2 to 7 Years Interview Mode: Face-to-Face (Round 2) Job Summary Join one of the...
