Associate Manager- Service Delivery, Digital

24 hours ago

Bangalore, India Tata Consumer Products Full time

We at Tata Consumer Products, a leading FMCG powerhouse, are on an exhilarating journey to transform our sales operations through cutting-edge IT enablement. Our pursuit of excellence propels us toward innovations that redefine industry standards, and we’re looking for a maverick to lead this revolution. If you’re passionate about the intersection of IT, sales, and business operations, we want you on our team

The Associate Manager – Service Delivery, Digital is responsible for ensuring seamless, resilient, and scalable service delivery across TCPL’s Integrated OPS landscape, encompassing a diverse suite of business-critical applications. These may include—but are not limited to— order management, demand planning, logistics, procurement, sales force automation, digital enablement tools, and forecasting platforms. This role is pivotal in optimizing digital operations by aligning technology, processes, and stakeholder needs with strategic agility. The incumbent will demonstrate strong digital acumen, operational foresight, analytical clarity, and proactive leadership to drive high service quality across TCPL’s ecosystem. By orchestrating cross-functional collaboration and owning escalations and continuous improvement, this role ensures platform stability and empowers the organization with enhanced visibility, faster execution, and data-driven decision-making across the enterprise.

Geography: Global

Direct reports: Associate Director – App Ops, RPA

Complexity of the role (Optional):

 Operational Leadership: Oversee performance and continuity across

Integrated operations application, ensuring high uptime, stability, and prompt

issue resolution. Drive proactive monitoring as well as incident, service, and problem management

to minimize business disruptions.

Escalation & Vendor Governance: Manage complex escalation flows for

incidents and service interruptions, maintaining stringent service KPIs. Foster

accountability and seamless collaboration among multiple support partners and

internal teams through comprehensive governance frameworks.

Process Design & Enablement : Lead process enhancements across diverse

operational applications in management and supply chain workflows. Develop and

maintain onboarding documentation, checklists, SOPs, and service playbooks to

ensure process consistency and efficient knowledge

  • Associate Manager- Service Delivery, Digital

    24 hours ago

    Bangalore, India Tata Consumer Products Full time

    We at Tata Consumer Products, a leading FMCG powerhouse, are on an exhilarating journey to transform our sales operations through cutting-edge IT enablement. Our pursuit of excellence propels us toward innovations that redefine industry standards, and we’re looking for a maverick to lead this revolution. If you’re passionate about the intersection of IT,...

  • Associate Manager- Service Delivery, Digital

    2 hours ago

    bangalore, India Tata Consumer Products Full time

    We at Tata Consumer Products, a leading FMCG powerhouse, are on an exhilarating journey to transform our sales operations through cutting-edge IT enablement. Our pursuit of excellence propels us toward innovations that redefine industry standards, and we’re looking for a maverick to lead this revolution. If you’re passionate about the intersection of IT,...

  • Service Delivery

    24 hours ago

    Bangalore, India ARA Resources Pvt. Ltd. Full time

    Service Delivery - Oracle, Salesforce, Workday, O9, SAP (Any Enterprise Platform) Location : PAN India The Role: As Associate Director – Service Excellence , your primary responsibility is to architect and build high-quality applications. Leveraging your deep technical expertise and seasoned professional experience, you will also be a critical...

  • Service Delivery

    6 hours ago

    bangalore, India ARA Resources Pvt. Ltd. Full time

    Service Delivery - Oracle, Salesforce, Workday, O9, SAP (Any Enterprise Platform)Location : PAN IndiaThe Role: As Associate Director – Service Excellence, your primary responsibility is to architect and build high-quality applications. Leveraging your deep technical expertise and seasoned professional experience, you will also be a critical leader in...

  • Service Delivery Manager

    24 hours ago

    Bangalore, India Körber Pharma Full time

    Service Delivery Manager (SDM) Pioneer your career! Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right...

  • Service Delivery Manager

    5 hours ago

    bangalore, India Körber Pharma Full time

    Service Delivery Manager (SDM)Pioneer your career! Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right...

  • Senior Service Delivery Manager

    4 hours ago

    bangalore, India Ascendion Full time

    We’re Hiring: Service Delivery Manager (Java Delivery)Location: Bangalore HybridExperience: 14+ yearsNotice Period: Immediate to 15 DaysMain Skills: Java/J2EE, Spring Boot, REST APIs, Microservices, Agile/Scrum Delivery, Service Delivery Management, Team Leadership, Client & Stakeholder Management, Cloud (AWS/Azure/GCP), DevOps (Jenkins, Docker,...

  • Associate - Onboarding Manager

    24 hours ago

    Bangalore, India UrbanPiper Full time

    Associate - Onboarding Manager (US) Bangalore UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc....

  • Service Delivery Assurance Head

    5 hours ago

    bangalore, India Trianz Full time

    About TrianzTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over the...

  • Service Delivery Assurance Head

    24 hours ago

    Bangalore, India Trianz Full time

    About Trianz Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over...