myGwork | Manager, Catalog Quality, Global Catalog Operations

24 hours ago

bangalore, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Amazon.com operates in a remote, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.
Do you want to be part of the team that ensures Amazon keeps its "good product discovery experience" promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding "YES", read on
The Global Catalog Operations team at Amazon is looking for highly motivated and talented candidate to manage the GCO team responsible for the proactive management of quality of our catalog. The ideal candidate must demonstrate leadership and management skills, outstanding communication skills, and a commitment to excellence. In addition, the candidate must demonstrate outstanding collaboration and professional skills.
Key job responsibilities
- Manage GCO Audit staff and oversee day-to-day operations
- Responsible for delivering staff performance reviews
- Prepare detailed operational reports and metrics to guide and manage staff on an on-going basis
- Create and deliver management reports and presentations
- Responsible for operations processes standardization for maximum efficiency
- Ability to produce executive metrics and make recommendations for process and systems improvement
- Scope and launch new audit activities
- Share operational and quality best practices across the extended GCO team and contribute to the GCO program
- Responsible for the overall value and quality of the output of the GCO Audit team.
About the team
The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) teams in India focus on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog: Global catalog operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.
BASIC QUALIFICATIONS:
- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
PREFERRED QUALIFICATIONS:
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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