Technical business analyst
1 month ago
FCM is one of the world’s largest travel management companies, dedicated to providing a personalized and seamless travel experience for our clients.
With a presence in 97 countries, FCM combines advanced technology with expert local knowledge to deliver exceptional service.
As part of the Flight Centre Travel Group, we are committed to innovation and excellence in business travel solutions.
The Technical Business Analyst will serve as a subject matter expert and trusted analyst, responsible for ensuring our technology solutions align with business needs.
This role requires a deep understanding of both technical and business requirements, allowing for effective communication and collaboration between stakeholders and development teams.
Primary Accountabilities & Objectives: Facilitate the gathering of business requirements and user story mapping.
Analyze business requirements, management systems, and process performance.
Conduct gap analyses and provide actionable recommendations to stakeholders.
Develop detailed product requirement documents that promote scalability and best practices.
Collaborate with engineers, solution architects, and test teams to develop and implement platform features and bug fixes.
Identify key business processes, functional/non-functional requirements, and business rules.
Assist in the configuration and development of system enhancements and innovations.
Key Communication and Relationships: Collaborate closely with Product Managers, Engineering Managers, Product Owners, Engineers, and internal business teams.
Job Requirements: Minimum 10 years of experience in technical business analysis.
Proficiency in Atlassian Suite (Confluence, JIRA).
Strong facilitation and documentation skills.
Understanding of the software development lifecycle.
Excellent verbal and written communication skills.
Added Advantage: Experience in the travel industry.
Familiarity with Agile software development methodologies.
Experience working with external vendors and suppliers.
Skills & Capabilities: Self-motivated, results-driven, and proactive.
Strong organizational skills with the ability to multitask effectively.
Critical thinking and problem-solving abilities.
Ability to engage with stakeholders and translate their needs into functional requirements.
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