Principal Premium Support
1 day ago
As a Premium Support Engineer at OpenText, you will be the primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. Build trust through proactive support, personalized engagement, and strategic problem-solving—driving long-term customer satisfaction and operational success.
Deliver expert-level support to premium enterprise clients , solving deeply complex technical challenges that impact critical business operations.
Operate as a trusted technical advisor , fostering long-term customer success and reinforcing confidence in paid support offerings.
Play a direct role in customer retention and revenue impact , supporting renewals and expanding value through stellar service delivery.
Mentor peers and contribute to internal knowledge leadership , shaping the standards and capabilities of a global support organization.
Ensure SLA compliance and drive service excellence , becoming a cornerstone of risk mitigation and operational trust for top-tier clients.
Proactive and customer-focused approach, known for going above and beyond to deliver exceptional service and support.
Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies ( servers)
Cloud experience: AWS and Azure specifically
Containers experience: Docker/Kubernetes or any of the open-source alternatives
Python, Java and Shell scripting.
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Principal Premium Support
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Principal Premium Support
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