Loan Servicing Quality Control Analyst

7 hours ago

Chennai, India SynapOne Full time

Job Title: Loan Servicing Quality Control Analyst Department: Mortgage Servicing Systems Reports To: Director of Servicing Systems and/or Loan Servicing Business Consultant The Loan Servicing Quality Control Analyst will follow established processes, procedures, check lists, and other related job aids to perform quality control reviews and remediate data defects on 100% of our daily new loan boarding files within a specific time, usually within one business day. Shift times will align with Pacific Time. The analyst will be trained to identify data errors by comparing the loan boarding file data with specific data fields and origination document images located within Encompass Loan Origination System. Training material, including system screen prints and document examples will be provided. Analysts will be trained by Evergreen management to correct errors by editing data fields within the Encompass system or by directly editing the loan boarding file as needed to ensure every loan boards into the ICE MSP Servicing system on time, with no defects. Associates will also be trained to conduct post boarding QC reviews on 100% of newly boarded loans within the MSP system to determine our post boarding defect rate. Associates will be trained to provide defect reporting according to provided instructions so that Evergreen management can work with internal systems teams to identify and correct the root cause of loan boarding file data errors. Additional tasks and functions, similar in complexity but related to the loan boarding process, may be required as determined by management along with necessary training, SLAs, and tools to complete them. Performance Expectations: Effectively communicate with Evergreen associates via phone, video conference, and email communication. Perform all actions in accordance with training, job aids, check lists, and policies and procedures provided by management. Effectively use software specific to the position including Zoom, Teams, ICE MSP, ICE Encompass, and Microsoft office products. Understand basic mortgage loan boarding business processes. ~ Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems. ~ Proficient in reading, writing, and speaking the English language is required. ~Undergraduate degree from a university is preferred but not required. ~2-3 years of experience in data entry, accounting, quality assurance, or auditing role ~ Entry level Knowledge of ICE Mortgage Servicing Platform (MSP) and ICE Encompass Loan Origination Systems preferred but not required. ~ Excellent organizational, multi-tasking, data analysis, and follow-up skills. ~ Strong follow-through to completion on assigned tasks and project work. ~ Initiative and ability to create relationships of trust with business units, administrative and support staff. ~ Proven record of accomplishment in meeting deadlines, problem solving and communicating with colleagues in other business units. ~ High comfort level in participating in meetings via phone, and video conferencing. ~

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