System administrator- Cloud team

1 day ago

Delhi, Delhi, India SalezShark Full time
About the Role We are seeking a proactive and client-focused IT Support & System Administrator to join our global technology team. This role requires not only strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations, but also excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.

The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.

Microsoft Ecosystem & Security

Configure and support Azure Single Sign-On integrations.

Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.

Lead and execute Windows, email, and cloud migrations.

Design, implement, and support enterprise infrastructure solutions.

Manage upgrades, performance optimization, and capacity planning.

Helpdesk & Global IT Support

Provide L1–L3 support across systems, networks, and databases.

Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.

Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.

Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.

IT Asset & Lifecycle Management

Manage IT asset inventory, ensuring accurate records.

Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.

Operations & Continuous Improvements

Conduct system monitoring, reporting & auditing.

Identify, assess, and implement service cost improvements while maintaining risk and performance standards.

Integrate automation to streamline IT processes and enhance efficiency.

Apply IT operations best practices, ensuring user satisfaction and reliability.

Implement monitoring and alerting for proactive issue resolution.

Create playbooks and documentation for Ops and Support teams.

Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).

Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) Configure and manage Teams policies, compliance, governance, and lifecycle management.

Implement and manage Teams Phone System, Direct Routing, and Calling Plans.

Shift Timing: 4 PM to 1 AM IST

Work Setup: Hybrid - (Work Location - Nehru Place, New Delhi)

Qualifications & Experience

~ Associate or Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

~5–8 years' progressive experience in IT/system administration (L1–L3).

~ Entra ID (Azure AD), Intune, Microsoft Security Stack, Azure SSO

~ Microsoft 365 Administration, Windows Server, Active Directory

~ Google Workspace & Google Cloud administration

~ Networking protocols, system security, storage, backups, and disaster recovery

~ Experience with virtualization, scripting, and automation tools.

~ Microsoft/CompTIA or equivalent certifications are a plus.

~ Proven track record in client-facing IT support with strong communication, problem-solving, and stakeholder management skills.

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