Customer Service Representative

6 days ago

Mumbai, Maharashtra, India TP Full time
Job Title: Customer Service Associate ( Voice )Job Location: Mumbai/Gurgaon (Work from Home Post training)Job Type: Full-TimeJob Summary:We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.Key Responsibilities:
• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.
• Using analytical thinking to diagnose issues and find solutions to satisfy customers
• Maintaining accurate customer records to identify patterns and provide ongoing support
• Resolving customer complaints within the agreed service level agreements (SLAs).
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.Job Requirements:Shift Timing: 24x7 rotational shift (9.5 hours).Working Days: 5 working days a week with rotational weekly offs.Language Skills:Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/UndergradLocations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)Benefits:
• Dynamic work environment with opportunities for growth and development.
• Rounds of Interview:1. HR Round2. AMCAT Assessment3. V&A (only A & B scores accepted)4. Chat assessment (If Applicable)5. Operations Round6. Drug Test – Before onboarding the candidateNote:1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.

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