Support Engineer

2 weeks ago

Meerut, India Trilliant Full time

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We invest in people and provide opportunities for our employees to grow hand in hand with our business . Trilliant is seeking a Support Engineer responsible for supporting Trilliant's existing and new customers, maintaining their Production environment, and managing issues based on support level agreements (SLAs). Works closely with Engineering to help understand, isolate, and resolve problems. Performs escalation of critical issues and ensures that the support group can assist the customer on time. Manage the after-hours and weekend support for select customers and be an escalation point for critical issues. Track and report on the support group metrices and customer service performance. Provide customer support based on service level agreements (SLA's) including hardware, software, and firmware Manage customer accounts including cloud hosting and third-party components Be part of an on-call staff and be an escalation point for critical issues Experience in Customer Support for Production Systems Experience in AWS deployment, management, and maintenance Experience with virtual machine and server management Experience with Operating Systems such as Unix/Linux/CentOS and Microsoft Server Experience in utilities and Advanced Electrical Metering (Smart Meters) Use of SQL quarries against a database such as Oracle, MySQL or MSSQL with manipulation of CSV files Experience with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, NTP and Remote connection software Proficiency in Microsoft Office Tools such as Word, Excel, Visio and Outlook Knowledge of Docker, Kubernetes, and other deployment tools a plus Able and willing to work a flexible schedule and/or overtime as needed to meet required deadlines Willingness and ability to travel as necessary or required (25%) College degree in computer sciences, computer networking or related field. Related work and or military experience will also be considered Certifications in computer field highly desired (ie AWS CCNA, MCSE, MCP) ENERGIZED -We are excited and support the growth and direction of Trilliant.

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