TVS Digital | Business Operations Manager | tamil nadu
5 days ago
Job Description:
The Scope of this role includes leading the Business Operations Activities (Financial & Operational Performance Management), Governance & Contract Support, Customer Operations & Support (Invoicing, Collections and L1 Customer Support) and ad-hoc executive briefings. The Business Operations Role works closely with the CEO, CDO, Product Heads, Engineering heads, Sales Head, Services Head, Finance, Customers & Partners to achieve the objectives.
Roles & Responsibilities:
Business Performance Management - Reporting, Action planning & execution to meet TVSD goals (Monthly, Weekly, Yearly, Ad-hoc)
Weekly Financial & Sales KPI tracking & reporting (Pipeline, TCV, Revenue etc.)
Weekly Operational KPI tracking & reporting (Time sheeting & Resource Utilization)
Prepare Monthly Business Reports for sharing with Board & Executive Management
Governance & Contract Support (Customer/Partner engagement & timely/accurate execution of contracts)
Customer Operations (Monthly on-time & accurate invoicing per customer contract, Collections)
Lead customer support operations closely working with TVSD product & engineering team & external support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive and efficient - driving a high customer satisfaction
Responsible for implementation of business operations process & tools (Sales pipeline tracking, Contract management tools, Time-sheeting etc)
Cybersecurity & Data Privacy Compliance of Business Operations Processes & Tools
Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensures achievement of sufficient pipeline to achieve the revenue goal
Closely work with customers & TVSD finance to ensure on-time payments against invoices, ensuring less than 15% outstanding collections over 90 days
Lead development of new contracts & templates to support formalization of customer and partner agreements in compliance with governance & legal advice
Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying to the governance process
Provide advice on business operations, commercial & contractual matters to the product & engineering team
Qualifications, Skills & Experience:
Bachelor's degree with at least 7 years’ work experience, with at least 5 years in strategy & operations roles at a SaaS startup or software company
MBA candidate with some background in IT would be preferred
Deep understanding of the Software & services business model, financial management & customer support operations
Excellent communication skills, customer facing and internal stakeholders. Ability to communicate with C-level with a high EQ desired
Experienced in handling customer & vendor contractual matters along with lawyers (NDA, customer contracts, vendor contracts, reseller/partners contracts etc.)
Attention to details - savvy with numbers and office tools (PowerPoint, Excel etc.)
Knowledge of ITIL is desired
Team player - ability to work with multiple stakeholders spread across different locations
Ability to work independently
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