Customer Success Manager

3 days ago


tamil nadu, India ProManage.biz Full time

Job Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage’s hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us. Key Responsibilities Oversee engagement across all assigned customers, driving adoption, retention, and expansion. Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner. Partner with Sales, Product, and Marketing to identify growth opportunities and customer feedback loops. Support customers in their digital transformation journey with AI-powered solutions (Merlin & Midas). Own renewal and expansion targets for the customer base. (Upsell & Cross Selling) Ensure delivery of quarterly in-person business reviews (QBRs) and customer impact reports. Ability to travel 15% to meet customers across major cities in India. Required Qualifications 4+ years of experience in Customer Success,



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