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Quantum Leap Learning Solutions Pvt Ltd | Client Communication Co ordinator | bangalore
1 month ago
We are seeking a dedicated and experienced Client Relationship Executive to join our dynamic team in the training and coaching service industry. As a Client Relationship Executive, you will be the primary point of contact for our clients, ensuring their satisfaction and fostering long-term relationships. Your role will involve understanding client needs, addressing concerns, and collaborating with internal teams to enhance the overall customer experience.
Job Type: Full time
Language: English & Hindi
Location: Bangalore
Academic Qualification: Any Graduate
Key Responsibilities:
• Client Engagement : Be the go-to person for clients, maintaining regular communication to understand their goals and providing guidance in navigating our programs.
• Customer Satisfaction : Monitor client satisfaction levels, address concerns promptly, and implement solutions to enhance the overall customer experience.
• Relationship Building : Develop strong relationships with key clients, aligning our services with their business needs, and collaborating with internal teams for tailored solutions.
• Account Management : Manage and grow client accounts, ensuring retention, and identifying opportunities for upselling or cross-selling additional services.
• Communication and Coordination : Facilitate effective communication between clients and internal teams, ensuring seamless coordination to deliver exceptional service.
• Providing Solutions : Proactively think and come up with the solutions for the challenges client are facing w.r.t to our services.
Desired Skills and Knowledge:
• Demonstrated experience in a customer support or client services role,
showcasing your ability to deliver top-notch service.
• Excellent communication skills, encompassing both written and verbal
communication, to effectively interact with customers.
• An empathetic and customer-focused approach to problem-solving, offering
solutions with a personal touch.
• Proficiency in handling challenging customer situations with professionalism,
patience, and a solution-oriented mindset.
• Strong organizational and time-management skills to efficiently handle a
multitude of customer interactions.
• Familiarity with customer support software and tools, which aids in providing
efficient and responsive assistance.
• A background or familiarity with the training and coaching industry is
considered a valuable asset.
• Proficiency in using MS Office, Zoom, Dashboard, and CRM tools to facilitate
seamless customer support.
Website :
