Wenger & Watson | OCI Engineer | bangalore
3 days ago
Location – Bangalore- Hybrid
Notice period – Immediate ,30 days
OCI Service Reliability Engineer – Permanent Role
Job Description
Duties & Responsibilities
Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
Will be the OCI technical lead on the 3rd-level support team.
Working hours will be Irish/UK business hours.
Support multiple clients across multiple technologies.
Mentoring of junior team members.
Consult with customers across a cross-team environment.
Documentation and development of designs, processes, and procedures.
Work within a structured ITIL / ISO20000 IT Service Management environment.
Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions.
Excellent presentation and reporting skills arising from customer-facing and on-site experience.
Very strong verbal, presentation, and interpersonal skills are required.
Escalation points for major incidents/investigations.
Experience Required
5+ years working in IT, with proven experience in a support role.
3+ years’ experience working directly on OCI.
Strong, first-hand experience in designing, building, and supporting cloud solutions.
Interpreting, understanding, and solving complex technical problems/incidents.
Ability to influence internal teams and customers.
Consultancy/project delivery experience with client-facing background.
Strong experience across multi-server, stand-alone, and clustered solutions.
Excellent troubleshooting skills are required.
Technical Skills
Experience of working with OCI networking & Fast Connect.
Experience of debugging network routing and network security group issues within OCI.
Experience of user management and IAM policies with OCI.
Proven experience working with containerization. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerization technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.
Desirable skills
Experience with Exadata Cloud @ Customer (ExaCC) and Exadata Cloud Service (ExaCS).
DevOps - Terraform - Able to fully implement cloud infrastructure builds using Terraform. This includes all network components and IaaS PaaS components.
Able to configure Linux environments using Ansible, a candidate without this skill will still be considered but this would be advantageous.
Database - Experience with Oracle databases is advantageous. Basic experience such as tns connections to Oracle database, how to work with database links.
Experience working with autonomous databases would be advantageous.
Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirement.
Qualifications
Required Qualifications/Certifications:
Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).
Desirable Qualifications/Certifications:
Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
Hashicorp Terraform Associate
Linux Certification
ITIL 4 Foundation
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