Current jobs related to VergeCloud | Tier 1 Support Specialist - delhi - VergeCloud
-
VergeCloud | Marketing Director
1 month ago
Delhi, India VergeCloud Full timeLocation: Bangalore, IndiaAt VergeCloud, we’re leading the way in CDN, cloud security, and edge computing, and we need a Marketing Director to help us build our brand and tell our story to the world. If you’re a data-driven marketing leader from a top-tier institution with a proven track record of driving growth and managing PR efforts, this role...
-
VergeCloud | Sales Director
1 month ago
Delhi, India VergeCloud Full timeLocation: Bangalore, IndiaVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We need a Sales Director who is ready to take charge, both by closing deals as an individual contributor (IC) and by guiding a growing sales team. This is a unique role for someone with a top-tier background who is...
-
VergeCloud | Pre-Sales Lead
1 month ago
delhi, India VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We are looking for a dynamic Pre-Sales Lead to bridge the gap between technology and business, ensuring clients understand and embrace the value of our cutting-edge solutions. This role is ideal for someone who combines deep technical knowledge...
-
VergeCloud | Pre-Sales Lead
1 month ago
Delhi, India VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We are looking for a dynamic Pre-Sales Lead to bridge the gap between technology and business, ensuring clients understand and embrace the value of our cutting-edge solutions. This role is ideal for someone who combines deep technical knowledge...
-
VergeCloud | Pre-Sales Lead
1 month ago
Delhi, India VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We are looking for a dynamicPre-Sales Leadto bridge the gap between technology and business, ensuring clients understand and embrace the value of our cutting-edge solutions.This role is ideal for someone who combines deep technical knowledge with...
-
delhi, India VergeCloud Full timeVergeCloud is on a mission to change the game in CDN, cloud security, and edge computing. As we scale rapidly, we are looking for a Product Marketing Content Writer who can not only create compelling narratives but also serve as the custodian of our brand’s voice across digital and traditional channels. This is a dynamic role that will involve driving...
-
Delhi, India VergeCloud Full timeVergeCloud is on a mission to change the game in CDN, cloud security, and edge computing. As we scale rapidly, we are looking for a Product Marketing Content Writer who can not only create compelling narratives but also serve as the custodian of our brand’s voice across digital and traditional channels. This is a dynamic role that will involve driving...
-
Technical Support Specialist- Tier 2
4 weeks ago
Delhi, India Eltropy Full timeWe are looking forTier 2 Technical Support Specialistwho will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology expertsIT networking and security experts to troubleshoot...
-
Technical Support Specialist- Tier 2
1 month ago
Delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:- Work directly with financial institutions’ technology experts- IT networking and security experts to...
-
Technical support specialist- tier 2
4 weeks ago
Delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology expertsIT networking and security experts to...
-
Technical Support Specialist- Tier 2
1 month ago
Delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology expertsIT networking and security experts to...
-
new delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology expertsIT networking and security experts to...
-
Support Specialist
3 weeks ago
Delhi, India Hyqoo Full timeTitle - Support SpecialistType - ContractRoles and Responsibilities:- Experience with programming languages like Java or .NET, scripting languages such as Python or PowerShell, and familiarity with cloud platforms like AWS, Azure, or GCP.- A good understanding of different architectures, including monolithic, N-tier, layered, microservices, and serverless...
-
Support Specialist
3 weeks ago
Delhi, India Hyqoo Full timeTitle - Support SpecialistType - ContractRoles and Responsibilities:Experience with programming languages like Java or .NET, scripting languages such as Python or PowerShell, and familiarity with cloud platforms like AWS, Azure, or GCP.A good understanding of different architectures, including monolithic, N-tier, layered, microservices, and serverless...
-
Eltropy | Technical Support Specialist- Tier 2
1 month ago
delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology expertsIT networking and security experts to...
-
delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:- Work directly with financial institutions’ technology experts- IT networking and security experts to...
-
new delhi, India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:- Work directly with financial institutions’ technology experts- IT networking and security experts to...
-
Medikabazaar 1 | Facebook
2 days ago
new delhi, India Medikabazaar 1 Full timeWe are seeking aseasoned Facebook & Google Ads Specialistwith a proven track record in handlingad budgets exceeding $1M annually . If you’ve worked in leading advertising agencies and possess expertise in strategizing, managing, and optimizing campaigns across both Facebook and Google platforms, we want to hear from you!Responsibilities:Develop and execute...
-
Medikabazaar 1 | Facebook
2 weeks ago
new delhi, India Medikabazaar 1 Full timeWe are seeking a seasoned Facebook & Google Ads Specialist with a proven track record in handling ad budgets exceeding $1M annually. If you’ve worked in leading advertising agencies and possess expertise in strategizing, managing, and optimizing campaigns across both Facebook and Google platforms, we want to hear from you!Responsibilities:Develop and...
-
new delhi, India Medikabazaar 1 Full timeWe are looking for a Senior Facebook Ads Specialist experienced in $900k yearly budgets and proficient in Google Ads . Join us to work on innovative campaigns with global reach!Requirements:5+ years in advertising agencies.Hands-on experience managing $900k+ budgets.Proficiency in Facebook Ads and Google Ads platforms.Strong leadership and optimization...
VergeCloud | Tier 1 Support Specialist
1 month ago
Position Overview:
As a Tier 1 Support Specialist , you will serve as the first point of contact for our customers, providing initial technical assistance and solutions to address their inquiries and issues. This entry-level role requires strong communication skills, technical knowledge, and a customer-centric approach to ensure timely and effective support, contributing to a positive customer experience and overall user satisfaction.
Key Responsibilities:
● Customer Interaction:
○ Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
○ Deliver friendly, professional, and empathetic support, maintaining a positive customer experience.
● Issue Resolution:
○ Actively listen to customer inquiries, gather relevant information, and provide accurate and appropriate solutions.
○ Diagnose and resolve basic technical issues using product expertise and available resources.
○ Escalate complex or unresolved issues to Tier 2 Support, tracking them through to resolution.
● Documentation & Communication:
○ Document customer interactions, including issues, solutions, and relevant details, in the support ticketing system.
○ Clearly explain technical solutions to customers, adjusting communication style to suit their technical proficiency.
○ Keep customers informed about the status of their inquiries, expected resolutions, and follow-up actions.
● Continuous Improvement:
○ Develop a foundational understanding of VergeCloud's products,
services, and basic technical functionalities.
○ Stay informed about product updates, changes, and common technical issues.
○ Seek feedback from customers to help improve support processes and enhance the customer experience.
○ Contribute to the maintenance and improvement of the knowledge base by documenting solutions and best practices.
● Collaboration:
○ Collaborate effectively with colleagues and higher-tier support teams to
ensure prompt resolution of customer issues.
○ Share insights and trends from customer inquiries to help identify potential product improvements or training needs.
Requirements:
Educational Background:
Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field.
Experience:
2+ years of experience in a technical support role or similar customer-
facing position.
Technical Skills:
○ Good understanding of networking concepts, computer hardware, operating systems, and software applications.
○ Familiarity with help desk software, ticketing systems, or CRM tools is beneficial.
Soft Skills:
○ Strong customer service skills with a passion for assisting customers with technical inquiries.
○ Excellent communication skills, both written and verbal, tailored to diverse audiences.
○ Ability to work in a fast-paced environment, handle multiple tasks, and adapt to evolving priorities.
Other:
Flexible to work in a 24/7 support environment, including nights and
weekends as needed.
Why Join Us?
● Competitive salary with performance-based incentives.
● Be part of a high-growth company defining the future of cloud and edge
computing.
● Work in a dynamic, collaborative environment where your technical expertise directly influences business success.
● Comprehensive benefits package, including Industry Best EAP and Medical Insurance.
● Opportunities for professional growth and advancement within VergeCloud.
