Customer Service Project Engineer

3 days ago

India Trinasolar Full time
Offer technical support during mechanical and electrical tasks throughout the commissioning phase of Energy Storage Projects.
Serve as the primary point of contact between Trina Storage and clients on-site, including liaising with subcontractors when necessary.
Collaborate with various professionals to implement a detailed commissioning schedule, working closely with overseas colleagues from Trina Storage.
Engage in follow-up meetings with clients, subcontractors, and internal Trina Storage teams, coordinating with professionals from diverse disciplines.
Oversee the installation of Energy Storage structures to ensure compliance with standards set by Trina Storage.
Participate in preventive and reactive maintenance activities for Energy Storage infrastructure.
Possess 2-3 years of experience as an Energy Storage Service Engineer with hands-on site experience.
# Handle commissioning, pre and post-commissioning tests, and performance test verification.
# Manage spare parts inventory, including maintaining records, documenting transactions, and updating inventory. Notify the service manager in advance about spare part needs and estimated quantities based on failure rates.
# Oversee and assign tasks to third-party service partner technicians, ensuring all work is documented and reported to higher management.
# Provide customer support through various channels such as phone and email, frequently interacting with customers both on-site and remotely.

Electrical or Electronics Engineer (or equivalent).
Minimum of 2 years of technical experience in electrical projects (substations, power lines, or LV/MV cables). Experience with Energy Storage infrastructure (BESS) is advantageous.
Proficiency in MS Office tools (Word, Excel, PowerPoint).
Self-motivated and able to work independently with minimal supervision.
Strong understanding of BESS PCS and all related supporting and subcomponents.
Solid experience in preventive, predictive, and corrective maintenance.

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