Klantenservice Medewerker Specialist

Hiring for Support Specialist | Long term Contract | Remote
Title: Support Specialist – Horizon VDI
Location: Remote in India
Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
Required Experience:
~2+ years in IT support roles with at least 1 year supporting VDI environments
~ Experience supporting VMware Horizon View (7.x), including Connection Server, Composer, and Agent
~ Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
~ Preferred Experience:
~3+ years supporting end-user computing or VDI in enterprise environments
~ Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
~ Working knowledge of FSLogix, profile redirection, and user data management
~ Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
~ Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
~ Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
~ Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

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